Let customers track orders natively in Apple Wallet, no app required. Reduce WISMO inquiries, cut transactional email costs, and create a branded post-purchase experience in one click.
WISMO stands for “Where Is My Order?” and refers to customer support enquiries related to order tracking, shipping updates, and delivery status.
For ecommerce and retail brands, WISMO enquiries are one of the largest drivers of post-purchase support volume, especially during peak sales periods.
Traditional tracking experiences often rely on:
Litecard helps reduce WISMO pressure by allowing customers to store their order directly inside Apple Wallet and receive real-time order updates through native wallet notifications.
This creates:
Apple Wallet order tracking allows customers to store and track their ecommerce orders directly inside Apple Wallet on supported iPhones.
Instead of relying solely on tracking emails or external courier pages, customers can receive:
Litecard enables brands to deploy Apple Wallet order tracking experiences at scale using APIs, integrations, and native wallet notifications.
This creates a faster, more visible, and more engaging post-purchase customer experience.
Wallet-based order tracking allows customers to add their order into a digital wallet directly after checkout.
With Litecard:
Brands can customise:
This creates a seamless post-purchase experience without requiring customers to download an app.
No.
Litecard Order Tracking works without requiring customers to download a dedicated app.
Customers simply add their order to Apple Wallet directly from:
Because Apple Wallet already exists on supported iPhones, the experience is fast, familiar, and low friction.
This helps brands improve adoption rates while avoiding the challenges associated with app downloads and app retention.
Litecard integrates with a wide range of ecommerce, CRM, and retail platforms.
This includes:
Litecard also supports API and webhook integrations, enabling brands to connect order tracking journeys into existing customer, logistics, and marketing workflows.
Our platform is designed to work alongside your current ecommerce ecosystem without requiring a rebuild of your existing infrastructure.
Litecard supports both Apple Wallet and Google Wallet across broader wallet experiences including:
At launch, native Wallet Order Tracking functionality is currently available on supported Apple Wallet devices. However Android device support will be coming in H2, 2026.
Android support for expanded order tracking experiences may evolve as wallet platform capabilities continue developing.
If your business serves both iOS and Android customers, Litecard can still help create unified wallet-based customer engagement journeys across both ecosystems.
Most Litecard Order Tracking deployments can be launched within days to a few weeks depending on:
A typical implementation includes:
Litecard is designed for rapid deployment and measurable pilot programs without requiring brands to build and maintain a dedicated mobile app.
Yes. Apple Wallet supports native order tracking experiences on supported Apple devices.
Litecard enables brands to create branded Apple Wallet order tracking journeys that allow customers to:
This creates a more seamless post-purchase experience compared to traditional email-based tracking flows.
Litecard adds the infrastructure, APIs, integrations, branding, and customer journey layer that enables brands to deploy Apple Wallet order tracking at scale.
Yes.
Litecard helps brands reduce reliance on transactional emails by moving order tracking and customer updates into Apple Wallet.
Traditional post-purchase journeys often depend heavily on:
Wallet-based tracking creates a more direct and visible customer experience through native notifications and persistent wallet engagement.
This can help:
Yes.
Litecard supports real-time order status updates and native wallet notifications for supported Apple Wallet devices.
Customers can receive updates such as:
Notifications appear directly on the customer’s device through Apple Wallet, helping improve delivery visibility and customer confidence throughout the post-purchase journey.
Yes.
Litecard integrates with Shopify and Shopify Plus environments to help brands create wallet-based post-purchase experiences.
Brands can use Litecard to:
Litecard is designed to fit into existing Shopify workflows without requiring a standalone mobile app.
Yes.
Litecard is designed to integrate with existing commerce and customer infrastructure including:
Litecard supports APIs and webhooks, allowing brands to automate customer journeys, update order statuses, and synchronise customer data across systems.
This enables brands to deploy wallet-based customer experiences without replacing their existing technology stack.
Yes.
Litecard allows brands to create fully branded wallet experiences that align with their customer journey and visual identity.
Brands can customise:
This creates a more premium and consistent post-purchase experience compared to generic third-party tracking pages.
Yes.
Litecard supports click-and-collect and Buy Online Pickup In Store (BOPIS) customer journeys.
Brands can use wallet notifications and real-time status updates to communicate:
This helps create smoother omnichannel customer experiences while reducing friction during collection.
Wallet-based order tracking helps brands create more modern, visible, and engaging post-purchase experiences.
Key benefits include:
Because the experience lives directly in Apple Wallet, brands remain visible on the customer’s device throughout the delivery lifecycle.
