Get started with Litecard

Learn about the app-less world of digital wallet passes and how you can deploy your own dynamic ecosystem today.

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Quick Start Guide - Litecard

Most customers are aware of the potential of digital transformation and the need for
accurate, immediate information. Our goal is to help you with online education and tools
so you can develop your project and learn what is required.

Fundamentally, the data elements of your existing identification cards are transferred
over to the litecard wallet/pass field layout. This can be mapped and integration
performed via use of published APIs.

This allows you to maintain control over your data and protect privacy.

Litecard has no MoQ! We are happy to serve and assist organisations to digitise card programs across the world.

Through understanding the in-built wallet architecture available off the shelf on most phones, we can map the user interface to enable identification, credentials, links and messages to be sent and managed directly onto the home screen. This creates a powerful new channel of engagement for users that they will find friendly, fast and convenient. Instant messaging (IM) is more interactive and personal than just pushing out text messages or emails. IM allows you to understand what messages are read, encourage immediate responses and actions and monitor results. This enables organisations to deliver dynamic and real-time content to users.

Our architecture is cloud-based and developed for scale, flexibility and speed. Litecard provides it’s services via API and also as part of a managed servicing fee if a client does not wish to or cannot integrate into their internal systems using our API documentation and integration environment. By using cloud services, we are easy to integrate with and manage. Mobile users are familiar with connecting to web services via the cloud and generally, people are very confident of performing this type of task. As wallet technology continues to be adopted and used for day-to-day tasks such as payment and access, people will embrace the extra content that you can enable.

A: Our approach is to use modern methods and technology to enable user access and functionality without the need to download an app. People are getting tired of needing to access stores, enrol, sign up and wait for downloads. With litecard, enrolment and activation are immediate. Users enjoy the ease and convenience of this new approach.

Security and Data Storage

Litecard provides an enterprise mobile wallet credential management platform using AWS services. Litecard ensures that data is encrypted in transit and at rest using AES-256 industry standards. You continue to have responsibility and control over all member and customer data that connects to and works with the Litecard platform. Litecard’s platform allows this data to be sent to a digital wallet and creates a User Interface (UI) to engage your members.

User data is stored securely on AWS servers across the world (primarily in Sydney Australia unless specified otherwise) which have industry-standard data and physical security. Certain clients request data to be stored on-premises or via edge cloud configurations. Data is encrypted at rest and in transit using 256-bit Advanced Encryption Standards (AES-256).

Security is a key consideration and we have provided some papers on this subject to ensure our customers understand the various considerations. Firstly, there is the cloud environment and therefore we have detailed AWS’s position on cloud security. Next, is the mobile network and gateways used to communicate with mobile devices. Each white-paper explains how actual member data is handled information about how Litecard ensures your privacy is also included. More information can be found here.

API Customisation and Branding

Yes, the email/SMS subject and body can be customised. However, clients cannot alter emails via API; it needs to be done by an admin and loaded into your API template.

Currently, “from” email addresses are limited to the Litecard domain only.

Absolutely. By integrating with our API, clients have the freedom to customise various aspects, including the “from” address, email designs, and landing page content with QR codes. This enables them to maintain branding consistency and tailor the user experience to their preferences.

Yes, download links for Apple and Google passes are provided in the response for cards generated via the API. Clients can extract these links and use them with their own email service.

Implementation and Usage

Passes can be embedded into messaging services or sent via email/SMS using Litecard’s API. Digital cards can also be delivered through QR codes printed on physical cards. Organisations often allow users to download a digital pass using an online form (web tool), Mobile Apps and online member portals.

In-store redemption is facilitated via 2D barcode scanners through NFC/RFID passes with common readers like ELATEC TWN4 or Dot Origin VTAP100. Barcodes/QR codes are supported on NFC passes for compatibility. Any 2D barcode scanner which can read QR codes or barcodes will also work. These are commonly seen to be attached to things like Point of Sale for hospitality and retail venues or printing/access points for libraries, leisure centres and more.

Litecard provides automated email reporting on usage and access to a self-serve online dashboard for real-time tracking and reporting.

Notifications and Engagement

Notifications are sent through the online dashboard or triggered via APIs. Users who opt out of email communications can be marked accordingly. Individuals can also opt out of wallet notifications in their Mobile Wallet settings.

Unfortunately, Google Wallet does not support sending custom push notifications. The only exceptions are automated push notifications for specific functionalities outlined in our documentation.

Proximity-based notifications are currently available only for Apple devices. These notifications are set up at the template level, meaning all cards generated with a specific template will have proximity notifications. Currently, clients need to set up these notifications via API; there’s no UI interface for it. Detailed setup examples are provided within the templates.

Integration with Zapier may not be necessary, especially for clients with technical capabilities and custom websites. They can directly integrate card issuance via APIs without relying on Zapier.

Yes, clients have the option to bypass our email service entirely. By capturing the links from the API response, they can utilize their own email service, allowing for complete control over the from address and email delivery process.

Hyperlinks cannot be included in push notifications. Only text and symbols are supported in push notifications. Links will appear as plain text and cannot be clicked.

This feature utilises both the title and the message. However, the message is more important as it is displayed on the lock screen and in the notification center. The title is visible in the notification section on the back of the pass. Clicking on the push notification brings you to the front of the pass, and further clicks on (…) or (i) provide access to the back of the pass, containing the title and message of the push notification that remains in the recent notifications section.

While email and push notifications share the same symbol restrictions (50 symbols for the title and 250 symbols for the message), it’s essential to remember that push notifications displayed on the lock screen and in the notification center will only show the first 4 lines (157 symbols) of the message without a title. The complete message and the title will be visible on the back of the pass. Symbol limits don’t apply if you are using APIs.

In many cases, both push and email notifications are sent, especially if the notification message is brief. However, the decision to send both or only one type of notification is up to you.

Push notifications have a symbol limit of 50 symbols for the title and 250 symbols for the message. However, it’s important to note that only the first 4 lines (approximately 157 symbols) of the message will be displayed on the lock screen and in the notification center without a title. Symbol limits don’t apply if you are using APIs.

Email notifications have a symbol limit of 50 symbols for the title and 250 symbols for the message. Symbol limits don’t apply if you are using APIs.

About the Mobile Wallet Industry

Mobile wallets are OS based platforms for storing financial instruments and other documents such as credit cards, bank information, and even driver’s licenses. Most smartphones come loaded with mobile wallets. Devices supported include: IOS (above and including iPhone 5) and Android (above Android 8.0+) Certain Mac and iPads support IOS and Google Wallet can be accessed via the browser.

Mobile wallets use near-field communication technology, which requires users to be present when paying for something. Mobile wallets utilize many layers of encryption and security to ensure that transactions are safe.

Wallets are evolving and do offer value. However, the different versions and types of wallets are different. What works for you is a consistent user experience where all members can perform the same functions and engage specifically with your brand, messages and links.

Depending on the industry, mobile wallets create a lower friction for users to access a brand’s service such as a membership card, coupon or ID. Our experience shows that always available links and information make it easy for members to consider and act. You obtain the data from these preferences and decisions and in turn fine tune your programs to offer and deliver what members want the most.

The Litecard service can be used in most parts of the world in a variety of different industries. Any organisation that distributes physical cards can use Litecard technology to issue a dynamic and engaging alternative via Mobile Wallets.

Applicable industries include but are not limited to: 

Retailers (Fashion, FMCG, Pharmacy, Electrical, Homeware)

Brands (who stock at retailers)

Government organisations and Licensing/accreditation bodies

Sporting associations (teams and peak bodies)

Unions

Charity member organisations

Peak bodies

Libraries

Educational institutes

Card issuing programs

Hospitality Venues

Card printing companies

Integrators and eCommerce Platforms

Point of Sale Companies

Technology Resellers

Most customers are aware of the potential of digital transformation and the need for
accurate, immediate information. Our goal is to help you with online education and tools
so you can develop your project and learn what is required.

Fundamentally, the data elements of your existing identification cards are transferred
over to the litecard wallet/pass field layout. This can be mapped and integration
performed via use of published APIs.

This allows you to maintain control over your data and protect privacy.

You continue to have responsibility and control over all member and customer data that
connects to and works with the litecard platform.

We simply allow this data to be sent to a digital wallet and create the User Interface (UI)
that engages your members. No sensitive data needs to be distributed or stored outside
of your control.

Our approach is to use modern methods and technology to enable user access and
functionality without the need to download an app. People are getting tired of needing
to access stores, enroll, sign up and wait for downloads.

With litecard, enrolment and activation are immediate. Users enjoy the ease and
convenience of this new approach.

Through understanding the in built wallet architecture available off the shelf on most
phones, we can map the user interface to enable identification, credentials, links and
messages to be sent and managed directly onto the home screen.

This creates a powerful new channel of engagement for users that they will find friendly,
fast and convenient. Instant messaging (IM) is more interactive and personal than just
pushing out text messages or emails. IM allows you to understand what messages are
read, encourage immediate responses and actions and monitor results.

This enables organisations to deliver dynamic and real-time content to users.

Our architecture is cloud based and developed for scale, flexibility and speed.
By using cloud services, we are easy to integrate with and manage. Mobile users are
familiar with connecting to web services via the cloud and generally people are very
confident of performing this type of task.

As wallet technology continues to be adopted and used for day-to-day tasks such as
payment and access, people will embrace the extra content that you can enable.

No, we are payment independent and agnostic. Most wallet stories to date have
evolved around payment. Instead, our focus is on improving engagement.

People want content that is easier to access, always up to date and always available.

You can learn and evolve your strategies to better service your members and promote
your brand value through instant messaging and smart links in the wallet.

We recognise that some people take time to change and adopt new ways of doing
things. While we expect a transition plan to be established so you can offer those using
cards (or apps) to continue for a period of time.

By introducing new services and promoting your new digital engagement service, we
believe most members will want to take advantage of the new experiences.

Some organisations have already invested in an App. If there is strong acceptance, you
could run litecard in parallel with use of the App. However, we are seeing App usage
and activation drop off plus it’s complex and expensive to maintain Apps across all the
potential devices your user base has in their hands.

Therefore, there is the opportunity to transition to a new, more personal, timely and
interactive approach to engagement.

Wallets are evolving and do offer value. However, the different versions and types of
wallets are different. What works for you is a consistent user experience where all
members can perform the same functions and engage specifically with your brand,
messages and links.

This is a key goal. The opportunity is to learn quickly what members want. Our
experience shows that always available links and information make it easy for members
to consider and act. You obtain the data from these preferences and decisions and in
turn fine tune your programs to offer and deliver what members want the most.

Security is a key consideration and we have provided some papers on this subject to
ensure our customers understand the various considerations. Firstly, there is the cloud
environment and therefore we have detailed AWS’s position on cloud security. Next, is
the mobile network and gateways used to communicate with mobile devices. Again,
there is a specific security gateway paper. Then there is the actual member data and
we have given you information about how litecard ensures you have control over
privacy, member data and ongoing lifecycle management of this data.

User data is stored securely on AWS servers across the world which have industry standard data and physical security. Certain clients request data to be stored on premises or via edge cloud configurations. Data is encrypted at rest and on transit using 256-bit Advanced Encryption Standards (AES-256). 

  • Mobile wallets are OS based platforms for storing financial instruments and other documents such as credit cards, bank information, and even driver’s licenses.
  • Most smartphones come loaded with mobile wallets.
  • Devices supported include: IOS (above and including iPhone 5) and Android (above Android 8.0+)
  • Certain Mac and iPads support IOS and Google Wallet can be accessed via the browser.
  • Mobile wallets use near-field communication technology, which requires users to be present when paying for something.
  • Mobile wallets utilize many layers of encryption and security to ensure that transactions are safe.

The Litecard service can be used in most parts of the world in a variety of different industries. Any organisation that distributes physical cards can use Litecard technology to issue a dynamic and engaging alternative via Mobile Wallets.

Applicable industries include but are not limited to: 

  • Government organisations and Licensing/accreditation bodies

  • Sporting associations (teams and peak bodies)

  • Unions

  • Charity member organisations

  • Peak Bodies

  • Educational institutes

  • Card issuing programs

Litecard has no MoQ! We are happy to serve and assist organisations to digitise membership and card programs across the world.

Litecard works exclusively with global Mobile Wallet providers to manage and implement digital card programs.

Samsung Wallet (Previously Samsung Pay)

Apple Wallet

Google Wallet (Previously Google Pay)

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