Litecard Pty Ltd (“Litecard”, “we”, “us” or “our”) respects the privacy of individuals and is committed to protecting personal information.
This Privacy Policy explains how Litecard collects, uses, stores, discloses and protects personal information when you interact with our websites, products, services and technology platform.
This Privacy Policy applies to:
Litecard is committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable.
Litecard Pty Ltd is an Australian technology company providing enterprise mobile wallet infrastructure.
Litecard enables organisations to create and manage digital wallet experiences including:
Litecard integrates with business systems including CRM platforms, customer data platforms, ecommerce systems, loyalty platforms and point-of-sale solutions.
The way Litecard handles personal information depends on how our Services are used.
Information Collected Directly by Litecard
When individuals interact directly with Litecard, including through our website, enquiry forms or business communications, Litecard acts as the organisation responsible for managing that information.
Information Processed for Litecard Customers
When a business customer uses Litecard to create digital wallet experiences for its own customers, members or users:
For example, a retailer using Litecard to provide a loyalty wallet pass remains responsible for notifying its customers about how their loyalty information is collected and used.
The personal information collected by Litecard depends on your relationship with us.
Business and Account Information
We may collect:
Platform Information
Depending on how a customer configures Litecard, we may process information associated with digital wallet experiences, including:
Litecard only processes information necessary to provide the Services requested by our customers.
We may collect personal information through:
Where Litecard receives personal information from a customer, the customer is responsible for ensuring it has collected and shared that information appropriately.
Litecard may use personal information to:
Where permitted, Litecard may also use business contact information for marketing and communications about our services.
Litecard enables organisations to create digital wallet experiences through supported platforms, including Apple Wallet, Google Wallet and other digital wallet services.
The information displayed on a wallet pass is determined by the Litecard customer.
Litecard does not independently decide:
Businesses using Litecard remain responsible for their customer-facing privacy obligations.
Litecard may use your contact information to communicate with you about our products, services, events, company updates, industry insights and other information that may be relevant to you or your organisation.
We send commercial electronic messages and other direct marketing communications where you have consented, where consent may reasonably be inferred from our relationship with you, or where we are otherwise permitted to do so under applicable Australian privacy and anti-spam laws.
Where required, our commercial electronic messages will identify Litecard as the sender and provide a functional means for you to unsubscribe or opt out of receiving further marketing communications.
You may opt out of marketing communications at any time by using the unsubscribe mechanism included in the communication or by contacting us directly. We will action unsubscribe requests within the period required by applicable law.
We may retain limited information about an opt-out request, such as your email address or other contact details, on a suppression list where reasonably necessary to ensure that your preference continues to be respected.
Opting out of marketing communications does not prevent Litecard from contacting you in relation to an existing account, enquiry, contract or commercial relationship, or from sending operational, transactional, service, security or legally required communications.
Where Litecard communicates with representatives of businesses or organisations, we may use business contact information provided to us, obtained through a business relationship, or sourced from legitimate business or publicly available sources, where permitted by applicable law.
Litecard does not sell personal information to third parties for their own marketing purposes.
Where customers use the Litecard platform to send notifications, offers, marketing messages or other communications to their own customers, members or users, the customer is responsible for obtaining any required consents, maintaining appropriate opt-out processes and ensuring that its communications comply with the Spam Act 2003 (Cth), the Privacy Act 1988 (Cth) and any other applicable laws.
Litecard uses cookies and similar technologies on our websites.
These technologies help us:
You may manage cookie preferences through your browser settings.
Litecard may disclose personal information to trusted third parties that assist us in providing our services.
These parties may include:
Litecard requires appropriate confidentiality and security obligations from relevant providers.
Litecard uses trusted technology providers to deliver its services.
Personal information may be processed or stored in Australia or other countries where Litecard or its service providers operate.
Where information is disclosed overseas, Litecard takes reasonable steps to ensure appropriate protections are applied in accordance with applicable privacy obligations.
Litecard takes reasonable steps to protect personal information from:
Security measures may include:
No internet-based service can guarantee complete security, but Litecard continuously reviews its security practices.
You may request access to or correction of personal information held by Litecard.
To make a request, contact:
privacy@litecard.com.au
Litecard may require verification of identity before responding.
We will respond within the timeframe required by applicable privacy laws.
If you believe Litecard has not handled your personal information appropriately, you may contact us using the details below.
We will investigate complaints and provide a response within a reasonable timeframe.
If you remain dissatisfied, you may contact the:
Office of the Australian Information Commissioner (OAIC)
Litecard retains personal information only for as long as reasonably required for:
When information is no longer required, Litecard takes reasonable steps to securely delete or de-identify it.
Litecard integrates with third-party services, including:
Those third parties operate under their own privacy policies and terms.
Litecard is not responsible for the privacy practices of third-party providers.
Litecard may update this Privacy Policy from time to time to reflect:
The latest version will be available on our website.
For privacy enquiries regarding Litecard Pty Ltd
Email: privacy@litecard.com.au
